Privacy Policy

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This Privacy Policy describes how Sparkwyshoulder, operating at sparkwyshoulder.world and located at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, collects, uses, stores, and protects personal information in connection with our workspace ergonomics consultation services, including the Essential Desk Review, Complete Workspace Audit, and Corporate Wellness Package.

1. Introduction and Scope

Sparkwyshoulder is committed to protecting the privacy of individuals who visit our website, submit inquiries, book consultations, or receive our ergonomic assessment services. This policy applies to all personal data processed by us in the course of providing workspace ergonomics consultations, desk wellness programmes, follow-up sessions, and related advisory services to clients in New Zealand and, where applicable, to remote clients accessing our services via video consultation.

By using sparkwyshoulder.world, submitting our contact form, or engaging our consultation products, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our website or services.

2. Data Controller Information

The data controller responsible for your personal information is Sparkwyshoulder. For privacy-related inquiries, you may contact us at our Auckland office address listed above, by telephone at +64273492520, or via the contact details provided on our website. We will respond to legitimate privacy requests within a reasonable timeframe in accordance with applicable New Zealand privacy legislation, including the Privacy Act 2020.

3. Categories of Personal Data We Collect

We collect personal information that is reasonably necessary to deliver our ergonomics consultation products and to communicate with you effectively. The categories of data we may collect include:

• Identity and contact data: full name, email address, telephone number, postal address, and company name where relevant to corporate wellness packages.
• Consultation-related data: descriptions of your workspace setup, ergonomic concerns, physical discomfort areas you voluntarily disclose, occupation, work habits, equipment details, and photographs or video recordings of your workstation taken during assessments with your consent.
• Booking and transaction data: selected consultation package, appointment dates, payment confirmation references, invoicing details, and correspondence relating to scheduling or service delivery.
• Technical data: IP address, browser type, device information, pages visited on sparkwyshoulder.world, referral source, and cookie identifiers as described in our Cookies Policy.
• Communication data: messages submitted through our contact form, email exchanges, follow-up notes, and feedback you provide about our services.

4. How We Collect Personal Data

We collect personal data through several channels. Direct collection occurs when you complete our contact form, book a consultation, correspond with us by email or telephone, participate in an in-person or video assessment, or provide information during a Corporate Wellness Package engagement at your workplace. Indirect collection may occur when your employer arranges a team assessment on your behalf, in which case we rely on the employer to have obtained appropriate consent or authority to share your information with Sparkwyshoulder.

We also collect limited technical data automatically when you browse our website, through cookies and similar technologies governed by our Cookies Policy.

5. Purposes and Legal Bases for Processing

We process your personal data for the following purposes related to our ergonomics consultation products:

• To respond to inquiries about our Essential Desk Review, Complete Workspace Audit, Corporate Wellness Package, and add-on services such as follow-up sessions and lighting assessments.
• To schedule, deliver, and document ergonomics consultations, including preparation of personalised assessment reports and equipment recommendations.
• To process payments, issue invoices, and manage refunds in accordance with our Return Policy where applicable to consultation services.
• To provide post-consultation support, including email follow-up periods included in specific packages.
• To improve our consultation methodologies, website content, and client experience based on aggregated and anonymised usage patterns.
• To comply with legal obligations, resolve disputes, and enforce our Terms of Use.
• To send service-related communications, such as appointment confirmations and report delivery notifications.

Our primary legal bases for processing include performance of a contract when you book a consultation, your consent when you submit our contact form or agree to data processing via the consent checkbox, and our legitimate interests in operating and improving our ergonomics consultation business, provided those interests do not override your fundamental rights.

6. Consultation-Specific Data Handling

During ergonomics assessments, our consultants may observe and record information about your posture, workstation configuration, and work environment. For video consultations, you control what areas of your workspace are visible on camera. For on-site assessments, including Corporate Wellness Package visits, we may take photographs of desk setups for inclusion in your personalised report. We will always seek your verbal or written consent before capturing images that could identify you or your private space.

Assessment reports prepared by Sparkwyshoulder contain ergonomic observations and recommendations tailored to your situation. These reports are shared only with you and, for corporate engagements, with your designated employer contact where the package terms specify individual reports for team members.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share information with trusted third parties only where necessary to deliver our services:

• Payment processors to facilitate secure transaction handling for consultation bookings.
• Video conferencing platforms used for remote ergonomics assessments, subject to their respective privacy policies.
• Cloud storage and email service providers that host our business communications and assessment reports under contractual confidentiality obligations.
• Professional advisers such as accountants or legal counsel when required for business compliance.
• Regulatory or law enforcement authorities when required by applicable New Zealand law.

Where we reference third-party ergonomic product suppliers in your assessment report, we do not share your personal data with those suppliers unless you independently choose to contact them.

8. International Data Transfers

Sparkwyshoulder is based in New Zealand and primarily stores data within New Zealand or with service providers that maintain appropriate safeguards. If any data is transferred outside New Zealand, we take reasonable steps to ensure the recipient provides comparable protection to that required under the Privacy Act 2020, including through contractual clauses or provider certifications where available.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Consultation records and assessment reports are typically retained for seven years to support follow-up sessions, warranty of service queries, and legal compliance. Contact form submissions that do not result in a booking are retained for up to twenty-four months. Technical and cookie data retention periods are specified in our Cookies Policy. When data is no longer required, we securely delete or anonymise it.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls limited to authorised personnel, secure storage of digital records, and careful handling of physical documents when applicable. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under the Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate data, and, in certain circumstances, object to or restrict processing. You may withdraw consent for optional processing activities without affecting the lawfulness of processing carried out before withdrawal. To exercise these rights, contact Sparkwyshoulder using the details on this page. If you believe we have breached your privacy, you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand.

12. Children

Our workspace ergonomics consultation services are directed at adults in professional settings. We do not knowingly collect personal data from individuals under the age of sixteen. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our consultation products, legal requirements, or business practices. The revised policy will be posted on sparkwyshoulder.world with an updated date. We encourage you to review this page periodically.

14. Contact

For questions about this Privacy Policy or our handling of personal data in relation to ergonomics consultations, contact Sparkwyshoulder at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, telephone +64273492520, or through the contact form at sparkwyshoulder.world.